General Terms and Conditions (GTC)
Viora Home GmbH
1. Scope
1.1 These General Terms and Conditions (GTC) apply to all orders placed by consumers (Section 13 of the German Civil Code) via our online shop Viora Home.
1.2 Our offer is aimed exclusively at consumers.
2. Contracting party
The purchase contract is concluded with:
Viora Home
[Company Name]
[Address]
[Contact information]
[VAT ID, if available]
3. Offer and conclusion of contract
3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to order. Errors and omissions excepted.
3.2 By clicking the "Buy now" button, you place a binding order for the goods in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order and does not constitute acceptance of the contract.
3.3 A contract is only concluded through our express declaration of acceptance in text form or through the dispatch of the goods.
4. Prices and shipping costs
4.1 All prices in the online shop include VAT.
4.2 Any shipping costs incurred will be displayed during the ordering process and are to be borne by the buyer.
5. Delivery and dropshipping
5.1 Delivery is carried out by our dropshipping partners directly from their warehouse. The delivery time is usually [specify, e.g. 5-10 working days], but may vary in individual cases.
5.2 We will endeavour to adhere to the stated delivery times, but do not guarantee compliance as we are dependent on the logistics of our partners.
5.3 If a product is not available, we will inform you immediately and refund any payments already made.
6th payment
6.1 The following payment methods are available in our shop: [e.g. credit card, PayPal, Klarna, etc.].
6.2 The invoice amount is due immediately upon conclusion of the contract.
7. Right of withdrawal
7.1 Consumers have a fourteen-day right of withdrawal. Details can be found in our [Cancellation Policy].
7.2 The return will be made to the dropshipping partner, whose return address we will inform you after receipt of your cancellation.
8. Warranty
8.1 The statutory warranty rights apply.
8.2 Complaints must be submitted via our contact address. We will forward them to the relevant dropshipping partner who is responsible for processing.
9. Liability
9.1 We are liable without limitation for intent and gross negligence.
9.2 We shall only be liable for simple negligence in the event of a breach of essential contractual obligations, but limited to foreseeable, contract-typical damage.
10. Data Protection
Information on the processing of personal data can be found in our [privacy policy].
11. Final provisions
11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
11.2 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.